Returns&refunds

1.Refunds

We refund Fulifix.com returns submitted in-store or by mail to your original method of payment. Outbound shipping charges aren't always refunded upon return. This can include regular and freight shipping, and any shipping surcharges.

• Credit/Debit Card:Up to 10 business days.
• Pre-Paid Credit/Debit Card:Up to 30 business days.
• EBT/SNAP Card:Up to 3 hours
• Healthy Benefits Plus OTC Card:Up to 5 business days
• Refund Credit:up to 3 hours

Debit or credit card

Debit and credit card refunds will be available in up to 10 business days.

If your purchase was made using a debit or credit card, we’ll issue the refund to that same card. 

If your purchase was a debit transaction, we'll place the refund on the debit card.

Return in-store items without a receipt

If you don't have your receipt, show us your valid government-issued photo ID. We'll accept your return if your ID information matches with the one stored in our secured database.

You can then choose to do one of the following:

• Exchange the item with another item.
• Get a cash refund if the returned item is less than $10.
• Get a discount on our other products if the returned item is equal to or more than $10.
• If available, send the item to the manufacturer for repair.

2.Returns

Return labels for online orders

When you start a return, you'll receive an email with your return label. You can print your label directly from the email or from your Purchase History.

To print your label from your Purchase History:

• Select Account.
• Select Purchase History.
• Locate the order with the item you want to return.
• Select Order Details.
• Select Start a Return.
• Place a checkmark next to the item(s) you wish to return.
• Select Continue.
• Select the reason you'd like to return; select Next.
• Select if you would like a refund or a replacement of the item; select Next.
• Add comments (optional).
• Select Save.
• Select Continue.
• Select the method you'd like to use for return. select Continue.
• Review your return. If everything is correct, select Submit.

Return methods:

Repackaging required by customer:

• Schedule for pickup: Have the item picked up from where it was delivered for return.
• Return by mail: Print the return label displayed on the screen, attach it to your package, and drop your return off at USPS or FedEx.
• Drop off at FedEx location: Print the return label displayed on the screen, attach it to your package, and drop your return off at FedEx.

TIP:If your item is oversized or you can't take it to your local carrier, select the Contact us button